Location
Calle Bergara 13
8002 Barcelona
8002 Barcelona
ServiceNow - Support & Operations Specialist (m/f/d)
Employment Area
IT - Service and SupportLevel
Experienced professionalsWorking Model
Full-timeReference ID
46482
Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group.
At Schwarz Global Services Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.
As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees.
We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us, where development and progress are at the heart of everything we do.
ServiceNow - Support & Operations Specialist (m/f/d)
Your tasks
- You strengthen our international team in the Schwarz Group's Service & Support department, being responsible for the support and operations related to ServiceNow
- You support our IT colleagues and end users from Lidl, Kaufland and other companies in the Schwarz Group with troubleshooting.
- You prioritize, analyze, document and process incoming error tickets.
- Your activities also include close cooperation with the specialist departments and the internal and external development departments.
- If necessary, you train the local support departments with specially created training sessions.
- Continuous optimization of the support processes and operation is one of the focus points in your daily work.
- You handle proactive and reactive problem management to avoid long-term disruptions in ServiceNow.
- You are the service contact person for application support
You profile
- Desired University degree in Information Technology or similar
- You have already professional experience in Support tasks or IT projects
- Ideally you have experience handling Support Ticketing Systems
- Knowledge in ServiceNow is nice to have
- Fluent English and German
- It motivates you when you familiarize yourself with new topics
- You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
- You enjoy working in an international team
- You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
- Knowledge in ITIL is a plus.