Location
Calle Bergara 13
8002 Barcelona
8002 Barcelona
Servicenow Support Specialist (m/f/d)
Employment Area
IT - Service and SupportLevel
Experienced professionalsWorking Model
Full-timeReference ID
45044
At the Schwarz Global Services - Barcelona we offer high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, STACKIT and XMCyber. We are in the worldwide top 5 of Retail companies with 13.000 stores spread in 33 countries, more than 6 billion of costumers, and over 500.000 workers. We strive to develop and implement smart and efficient IT solutions to deliver the best experience to whole users, customers and colleagues. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Take advantage of the opportunities to progress your career at the Barcelona location.
Servicenow Support Specialist (m/f/d)
Position:
- You strengthen our international team in the Schwarz Group's Service & Support department, more specifically in ServiceNow
- You work on daily basis in ServiceNow on Service & Support tasks, prioritizing, analyzing, documenting, and processing incoming requests or errors tickets.
- Your activities also include close cooperation with the specialist departments and the internal and external development departments.
- If necessary, you train the local support departments with specially created training sessions.
- Continuous optimization of the support processes and operation is one of the focus on your day- to- day.
- You handle proactive and reactive problem management to avoid long-term disruptions in the systems.
Your profile
- Desired University degree in IT or similar
- You have already professional experience in Support tasks or IT projects
- Experience of at least one year in ServiceNow is desired
- Ideally you have experience handling Support Ticketing Systems
- Fluent English and German
- Basic knowledge of APIs is a plus
- It motivates you when you familiarize yourself with new topics
- You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
- You enjoy working in an international team
- You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
Our benefits
Your contact
Rosario Cazorla Méndez
Recruiter
- E-Mail:s-bcn-sgs-hr@mail.schwarz