Location
Hladilnika, bul Cherni Vrah 51
1704 Sofia
1704 Sofia
AI SERVICE ENGINEER (m/f/d)
Employment Area
IT - BI, AI & DataLevel
Experienced professionalsWorking Model
Full-timeReference ID
41982
Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our vision is to be the leading ecosystem for a better life. We built the European sovereign cloud STACKIT. With XM Cyber we set new standards in differing cyber crimes. We run AI better than anyone. With us you will find a variety of opportunities to grow and do your best at your calling – IT. We exist to improve life with our products and services - for today's generation and future generations. We act future proof!
The impact you will create:
- Work directly with the business units, AI Product Managers, Data Scientists and Engineers to research, troubleshoot, and resolve requests and issues in a timely manner
- Understand the architecture of our systems and developed applications, efficiently use, and improve AI specific troubleshooting tools.
- Effectively prioritize and escalate issues to comply with Service Level Agreements, manage communication and expectations internally and with stakeholders
- Clearly and succinctly document the details around the case resolution, providing outstanding customer service and high-quality technical responses.
Experience and skills you will need:
- Customer-oriented professional with strong follow-through and clear communication, who consistently keeps commitments to projects, customers, and fellow employees
- 2-4 years of industry experience supporting or implementing software and data-driven services in a fast-paced dynamic environment
- Experience with IT Service Management tools (ServiceNow platform or similar) and SQL for reporting, data manipulation and investigation
- Intellectual curiosity to find unusual ways to solve issues, analyze core issues and learn new technologies
- Ability to deal with stress related to escalation timeframes and competing priorities
- Excellent verbal and written communication skills in English
Our benefits
Your contact
Tatyana Andreeva-Kancheva
Recruiter
- E-Mail:sitbg.careers@mail.schwarz