AI SUPPORT ENGINEER (m/f/d)

A man and a woman sit in front of a laptop and talk

  • Location

    Hladilnika, bul Cherni Vrah 51
    1704 Sofia

  • Employment Area

    IT - BI, AI & Data

  • Level

    Experienced professionals

  • Working Model

    Full-time

  • Reference ID

    41982

As an AI Application Support Specialist, you will play a major part in delivering AI capabilities and solutions that enhance and transform our core retail business processes in marketing, logistics, and sales. This is a techno-functional role where you will interact with business users across the globe and process a large variety of requests and must ensure that each interaction is handled with a professional attitude and a superior level of service.

Take advantage of the opportunities to progress your career at the Sofia location.

 

The impact you will create:

  • Work directly with the business units, AI Product Managers, Data Scientists and Engineers to research, troubleshoot, and resolve requests and issues in a timely manner
  • Understand the architecture of our systems and developed applications, efficiently use, and improve AI specific troubleshooting tools.
  • Effectively prioritize and escalate issues to comply with Service Level Agreements, manage communication and expectations internally and with stakeholders
  • Clearly and succinctly document the details around the case resolution, providing outstanding customer service and high-quality technical responses.

Experience and skills you will need:

  • Customer-oriented professional with strong follow-through and clear communication, who consistently keeps commitments to projects, customers, and fellow employees
  • 2-4 years of industry experience supporting or implementing software and data-driven services in a fast-paced dynamic environment
  • Experience with IT Service Management tools (ServiceNow platform or similar) and SQL for reporting, data manipulation and investigation
  • Intellectual curiosity to find unusual ways to solve issues, analyze core issues and learn new technologies
  • Ability to deal with stress related to escalation timeframes and competing priorities
  • Excellent verbal and written communication skills in English

Our benefits

Your contact

Recruiter Kaan

Kaan Yilmaz

Recruiter

  • E-Mail:sitbg.careers@mail.schwarz

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