Denislav Georgiev, a human resources assistant for Schwarz IT Bulgaria. He recently attended the company wide practice of attending a retail outlet so he can better familiarize himself with the work processes and challenges his retail-side colleagues face in their day-to-day. The policy is in place so that our colleagues can gain a better understanding for that side of the business and provide better and more effective solutions to ease their workload. Here is what he shared with us.